RETURNS & EXCHANGE
Every detail matters.
At UNNAMED LABEL, we take pride in providing quality hair and a thoughtful shopping experience. Please review our exchange policy before placing your order.
7-DAY EXCHANGE WINDOW
Customers have 7 calendar days from the confirmed delivery date to submit an exchange request.
All exchanges require prior approval from UNNAMED LABEL.
EXCHANGE ELIGIBILITY
To qualify for a voluntary exchange, merchandise must be:
Unused and uninstalled
Unwashed, uncut, and uncolored
Free of alterations or chemical processing
In its original packaging, with applicable tags and seals intact
In the same condition in which it was received
Hair that has been installed, worn, washed, or altered is not eligible for a change-of-mind exchange.
RETURN SHIPPING COSTS
Customers are responsible for return shipping costs associated with voluntary exchanges, including exchanges for a different length or lace type.
Customers are also responsible for shipping costs associated with receiving their replacement merchandise.
We recommend using a trackable shipping service. UNNAMED LABEL is not responsible for voluntary exchange packages lost in transit before they reach us.
DAMAGED, DEFECTIVE, OR INCORRECT ORDERS
If you receive damaged, defective, or incorrect merchandise, please contact us promptly at xotounnamedlabel@gmail.com.
Include your order number, a description of the issue, and photographs when available. For confirmed errors made by UNNAMED LABEL or defective merchandise, we will provide an appropriate resolution and cover necessary return or replacement shipping costs. Your rights under applicable consumer protection laws are not limited by our voluntary exchange window.
REFUNDS & STORE CREDIT
We do not generally provide cash refunds for change-of-mind purchases.
Eligible approved returns may receive store credit, subject to our review and applicable law.
HOW TO REQUEST AN EXCHANGE
Email xotounnamedlabel@gmail.com within 7 calendar days of delivery. Include your order number, the item you wish to exchange, and the reason for your request. Please do not ship merchandise back until you receive exchange authorization and return instructions.
UNNAMED LABEL